Privacy and Cookies Policy
Fly Delay respects your right to privacy and is committed to protecting your personal data in accordance with applicable legislation, including the General Data Protection Regulation (GDPR).
1. What Information We Collect
When you use our website or submit a compensation claim, we may collect the following information:
- First and last name
- Email address and phone number
- Flight and booking details
- Communication with the airline
- IP address, browser used, and device information
2. How We Use Your Data
We use your personal data for:
- Processing compensation claims
- Communicating with you regarding the status of your claim
- Improving our services
- Complying with legal requirements
Your data will not be shared with third parties without your explicit consent, except where required by law or necessary for the provision of the service (for example, with airlines or legal partners).
3. Information Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
4. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by law.
Cookies Policy
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us improve your user experience.
2. What Cookies Do We Use?
- Essential cookies – necessary for the proper functioning of the website.
- Analytical cookies – used to collect statistical information (e.g., through Google Analytics).
3. How to Manage Cookies?
You can control or delete cookies through your browser settings. Please note that restricting cookies may affect the functionality of the website.
Your Rights
Under the GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw your consent at any time
- Lodge a complaint with a supervisory authority